
24/7 customer care monitoring
iRMAP is a fee-based service for any Esco Product that is Voyager compatible.
In the event of issues that could threaten customer samples, an iRMAP monitoring team member will contact the customer or an assigned customer contact until the situation is resolved. The iRMAP team member will continue to reach their contact(s) until the samples are safe.
iRMAP in conjunction with the Predictive Failure Monitoring System can also monitor the health of the freezer and proactively dispatch service to correct pending and future freezer issues that could threaten customer samples
24/7 customer care monitoring features:
24/7 customer care monitoring features:
To download Esco’s resources, please fill up the form below:
Esco Micro (M) Sdn. Bhd.
No. 15, Jalan Sungai Buloh 27/101A, Persiaran Klang, HICOM 27 Industrial Park, 40400 Shah Alam Selangor, Malaysia
03 5103 8480 | 03 5614 3385
13-1, Jalan Melaka Raya 32, Taman Melaka Raya 1, 75000 Melaka
606-284 0007 | 606-283 0288