iRMAP (Intelligent Remote Monitoring Application Protocol)

24/7 customer care monitoring

iRMAP is a fee-based service for any Esco Product that is Voyager compatible.

In the event of issues that could threaten customer samples, an iRMAP monitoring team member will contact the customer or an assigned customer contact until the situation is resolved. The iRMAP team member will continue to reach their contact(s) until the samples are safe.

iRMAP in conjunction with the Predictive Failure Monitoring System can also monitor the health of the freezer and proactively dispatch service to correct pending and future freezer issues that could threaten customer samples